Spiralling benefit payments and shrinking budgets are forcing many governments to radically reform their benefit and compliance systems.

However, error, overpayments and fraud are driving up administrative costs. And introducing simpler, cheaper systems may leave governments just as susceptible to fraud.

Any reforms must use smart automation to help decision-making, and enable benefits to be targeted at those people who need them most while at the same time identifying and preventing fraud.

Such an approach requires a combination of skills,  expertise and the best information technology tools,. Only then will departments be able to crack down on fraud and error, and deliver consistent, fair and affordable welfare that is fit for purpose in the twenty-first century.