The process of receiving a business order through to providing a service and billing the customer can be long, complicated and involve a number of different systems. Reconciling the results of each system across huge volumes of customers can be difficult and data discrepancies can therefore inevitably occur.
As a result you may be under-charging some customers and, while they can be quick to spot overcharges, they are rarely on the lookout for being charged too little. Alternatively you might be overcharging which dents customer satisfaction. What’s more, the time taken to correct bills can mean a delay in receiving payment, holding up your cash flow.
Industry estimates suggest over 1% of telecoms revenue is leaked - add up all the discrepancies across a major telecoms provider and this is a loss which can stretch into hundreds of millions of pounds.
Our revenue assurance service takes our secure data analysis capability and sets it to work finding errors and identifying the root cause. The errors can then be remedied and, often, the historic under-billing can be recovered.
We work to your requirements and start by prioritising and grouping products, then assess and identify leakages before designing a route cause solution that we can pass back to you.
We’re confident of our results and as such we often work with telecoms operators on success-based contracts. We operate a managed service and give our clients the means to recover lost revenues, maintain their data better and avoid revenue leakage problems arising again in future.
