The relationship between components in a telecoms network is a complicated one. Traffic flowing across vast numbers of switches, routers and local exchanges makes the monitoring and diagnosis a complex and time consuming process. This often means that when a fault arises it can be hard to spot and diagnose where on the network the issue lies. Getting (literally) to the route of the problem can take hours and faults may only be deduced after a number of customers complain.
Our Operational Intelligence service uses data analysis to identify issues as they occur, often before customers become aware of them. By constantly monitoring key points across the network and using advanced analytical techniques, faults can be diagnosed early on. Of course, levels of activity across the network will vary depending upon a number of factors (e.g. time of day, day of week, geographical location) and this is where our data analysis expertise comes into play. By investigating the frequencies of use, we can deduce whether there is a statistically significant event or not, and as such whether a fault has occurred, helping to increase the effectiveness of your current network tools and reducing the number of ‘false positives’.
Once we are confident we have a fault, we form connections with other occurrences across the network and look for the common routing path. From experience, we can usually find and locate an error within approximately six minutes, giving network engineers the chance to fix it often before the affected customers ever notice there was a problem.
As well as spotting and reacting to errors, we use the intelligence to optimise your network so that problems are less likely to occur in the first place. We work out rules which will optimise the performance of your existing toolkit. And by tackling the problem at both ends – before it occurs and when it does – we can maximise the operation of your network and help you to give your customers the great service they expect.
